Legal

Each is written to be read rather than to be impenetrable. If anything in them is unclear, that is a fault worth telling us about.

Privacy Policy

What we collect, who else sees it, how long it is kept and your four rights under Law No. 8968. Includes a plain statement for American and Canadian patients about why HIPAA does not apply to a Costa Rican provider.

Medical Disclaimer

The articles are education, not advice, and reading them creates no doctor-patient relationship. Also sets out what we deliberately do not publish — no doses, no prices, no before-and-after — and why.

Telemedicine Consent

What Costa Rica's teleconsultation decree requires you to be told before a video appointment — including what cannot lawfully be done remotely, and that your consent can be withdrawn mid-consultation.

Treatment Agreement

You are paying for an assessment and the reading of your results, not for a prescription. Sets out what we undertake, what this clinic does not do, and what else a year of care costs.

Refund Policy

Cancellations, no-shows and what happens if we cancel. Explains why a consultation that ends in no prescription is still a delivered service — and why refunding it would create the wrong incentive.

Terms of Use

Governs the website rather than the clinic. Covers fair use of the articles, the limits of accuracy, and the fact that this site sets no cookies and collects nothing.